Real Family Travel is run by a small team of parents who travel with big families. We read every message ourselves, so please write in plain language — there is no call centre and no ticket queue on the other end, just people who have also fought for a hotel room that actually sleeps six.
The fastest way to reach us is email: [email protected]. We aim to reply within two to three business days. During school holidays — when, ironically, we are travelling too — it can take a little longer.
We are an independent publisher, not a travel agency. We can't make bookings, change reservations, or handle refunds on your behalf — for those you'll need the hotel, airline or platform you booked with directly. What we can do is help you understand your options before you book.
Anything you send us is used only to answer you. We don't add contact emails to any marketing list. See our privacy policy for the full picture.